Though we strive to package and ship orders same day, we generally need 2-3 business days to get your order in the mail. We currently use USPS as our primary shipping carrier, so shipping costs are based on USPS rates. Most packages being shipped within the US arrive in 1-3 days after they have been received by the post office. The time frame depends on how close you are to us! Tracking numbers will be provided. Domestic orders that weigh under about 11oz typically go USPS First Class and vary in price depending on destination and weight, though typically your shipping cost will be under $7.00. Orders over 11oz are shipped USPS Flat Rate Priority mail and are a flat $8 shipping cost.
We also offer free domestic shipping on orders over $35!
International shipping costs depend on the destination country and weight. These rates are harder to predict and we recommend building a test cart to check shipping costs. There may also be import/tariff fees when your package arrives. These are charged by the customs office in your country and are based on a variety of factors, including country of origin (United States) and the HS code. Because of this, we have no control over the fees and don't know if they will be charged and how much they will be if they are.
Once a package has been received by the post office, we transfer liability to the mail carrier. We cannot be responsible for packages lost in the mail and do not issue refunds or ship out replacement products. We use the address you provide us for shipping, please make sure you input your address correctly.
Due to the nature of our products, we cannot accept returns as we are not able to resell our products safely. If something is missing or damaged in your order, please contact us so we can do what we can to make it right!